Employment Opportunities: Front Office Department

Job openings (Front Office):


Bookkeeper

Employment: Full Time Year Round

Essential Duties and Responsibilities:

  • Accounts Payable
  • Performing Bank, Vendor, and Credit Card reconciliation
  • Executing bi-weekly payroll:
    • Time clock management
    • Downloading into 3rd party application
    • Employee tracking
    • Tip allocation
  • Bank deposits and inhouse cash management
  • Journal Entries
  • Manage Property Management / QuickBooks / Aloha POS Interface
  • Prepare In-house Operating Financial Statements
    • Balance Sheet Reconciliation

Qualifications:

  • 2+ years book keeping or accounting experience (Preferred)
  • Quickbooks Pro Desktop Accounting Program Experience (Required)
  • Quality written, verbal, and interpersonal communication skills
  • Strong computer and telephone skills
  • Mathematical and problem-solving skills
  • Ability to multi-task
  • Ability to sit, talk on the phone, and operate a computer for extended periods of time
  • Positive attitude, professional manner and appearance in all situations

Work Schedule

  • Summer shifts M-F from 8:30 – 3:30 pm.
  • Winter shift schedule can have some flexibility to allow for ski time if desired.

Accommodations

  • The Rustler Lodge has both on-site and off-site employee housing if a candidate is interested. Onsite housing available in shared dormitory style rooms. Bi weekly room and board charge of $125. Off-site housing is located at the base of Little Cottonwood Canyon and has a bi-weekly room and board charge of $100.
  • Meals provided while on shift for live out employees.
  • Ski pass included

Night Auditor

Employment: Full Time Seasonal

Essential Duties and Responsibilities:

  • Overnight position
  • Reconcile transactions for the day
  • Prepare all required daily and summary reports
  • Provide courteous and professional guest services
  • Respond to guest inquiries and resolve guest concerns
  • Complete late night guest check-ins and early morning guest check-outs
  • Assist guests with luggage handling
  • Perform late night housekeeping requests
  • Provide early morning coffee service
  • Perform additional tasks as assigned by management

Qualifications:

  • Prior experience in customer service preferred
  • Quality written, verbal, and interpersonal communication skills
  • Strong computer skills
  • Mathematical and problem-solving skills
  • Ability to multi-task
  • Positive attitude, professional manner, and appearance in all situations

Work Schedule

  • Shifts any day of the week, 5 days a week from 10:30 pm to 6 am
  • Weekend and Holiday work required
  • No vacation as this is a seasonal position

Accommodations

  • Both live out and live-in positions available
  • For live in positions, onsite housing available in shared dormitory style rooms. Bi weekly room and board charge of $125 includes three meals a day
  • Meals provided while on shift for live out employees
  • Ski pass included

Front Desk Agent 

Employment: Full Time Seasonal

Essential Duties and Responsibilities:

  • Perform check-in and check-out procedures 
  • Provide guests with information regarding hotel policies 
  • Assist guests with requests and problems 
  • Answer the telephone using appropriate phone etiquette
  • Provide professional, friendly, positive, upbeat, and hospitable service at all times
  • Communicate effectively with guests, management, staff, and co-workers
  • Perform additional tasks as assigned by management 

Qualifications:

  • Prior experience in customer service preferred
  • Quality written, verbal, and interpersonal communication skills
  • Strong computer skills
  • Mathematical and problem-solving skills
  • Ability to multi-task
  • Positive attitude, professional manner, and appearance in all situations

Work Schedule

  • Shifts any day of the week, 5 days a week, morning, afternoon, evening, or split shift
  • Some ski time is available most days but not guaranteed
  • Weekend and Holiday work required
  • No vacation as this is a seasonal position

Accommodations

  • Both live out and live-in positions are available
  • For live-in positions, onsite housing is available in shared dormitory-style rooms. Bi-weekly room and board charge of $125 includes three meals a day
  • Meals provided while on shift for live out employees
  • Ski pass included

Guest Relations Concierge

Employment: Full Time Seasonal

Essential Duties and Responsibilities:

  • Organize, coordinate, and execute all guest relations activities for the lodge
  • Create a calendar of guest events – roughly weekly, at least 15 guest events per season, including out of house guest speakers
  • Run the lodge's children's program events – roughly weekly, ensure at least 15 children's events per season
  • Answer guest surveys in a timely manner and ensure every guest survey has been answered to the fullest possible extent
  • Execute system to track guest interactions.
  • Perform guest meet and greets.
  • Welcome guests and serve nightly après ski appetizers
  • Coordinate and host lodge dinner guests at nightly "Wasatch Table"
  • Provide menu feedback to owner after eating dinner with guests
  • Assist Front Office staff with guest check-in and check-out procedures, including lodge tours
  • Assist guests with questions and requests
  • Respond to guest complaints in a timely manner
  • Reply to guest surveys as well as TripAdvisor and Yelp reviews
  • Perform additional tasks as assigned by management

Qualifications:

  • Prior experience in customer service preferred
  • Excellent communication and observational skills
  • Polite and friendly demeanor
  • Quality written, verbal, and interpersonal communication skills
  • Strong computer skills
  • Ability to multi-task
  • Positive attitude, professional manner, and appearance in all situations

Work Schedule

  • Shifts any day of the week, generally a split shift to ensure ample time spent with lodge guests each day
  • Weekend and Holiday work required
  • No vacation as this is a seasonal position

Accommodations

  • Either a live out and live-in position
  • For live in positions, onsite housing available in shared dormitory style rooms. Bi weekly room and board charge of $125 includes three meals a day.
  • Meals provided while on shift for live out employees
  • Ski pass included

Houseperson / Bellhop

Employment: Full Time Seasonal

Essential Duties and Responsibilities:

  • Assist Front Office staff with guest check-in and check-out procedures, including lodge tours
  • Luggage handling
  • Snow and garbage removal
  • Light maintenance
  • Assist with laundry, housekeeping, and public area cleaning
  • Provide nightly turndown service
  • Valet parking
  • Shuttle service in the Alta/Snowbird area
  • Assist guests with questions and requests
  • Perform additional tasks as assigned by management

Qualifications:

  • Valid driver's license and clean driving record
  • Must be 21 years old
  • Quality interpersonal communication skills
  • Ability to analyze and solve problems
  • Ability to multi-task
  • Positive attitude, professional manner and appearance in all situations
  • Must be able to stand and shovel snow for long periods of time
  • Must be able to lift up to 50lbs

Work Schedule

  • Exact shift times may vary, employees assigned a variety of shifts throughout the week: 6:30 am – 2:30 pm, 11:00 am – 7:00 pm; 4:00 pm – 12:00 am; 8:00-11:00am and 3:00 pm to 7:00 pm
  • Some ski time available most days depending on shifts
  • Weekend and Holiday work required
  • No vacation as this is a seasonal position

Accommodations

  • Both live out and live-in positions available
  • For live in positions, onsite housing available in shared dormitory style rooms. Bi weekly room and board charge of $125 includes three meals a day
  • Meals provided while on shift for live out employees
  • Ski pass included

Please Apply Online and send a résumé with a follow up email to employment@rustlerlodge.com.

Employment Main Page

Summer office hours: Monday-Friday 8:30 a.m.-3:30 p.m.

Apply Online or Download Application (Employment at Alta's Rustler Lodge ,PDF)

We are an Equal Opportunity Employer.